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Help Page
How To
How
to sign up
How to login
How to post to
the forum using your e-mail box
How to receive (or stop
receiving) each post that is made by e-mail
How to receive (or stop
receiving) a daily digest of all posts made by e-mail
How to chat live
How to edit or
delete a post
Help
I
forgot my password
I forgot everything
I can't see any forums
(general discussions) when I go to the "Main Index"
When I try to post a
message by e-mail, I get a "failure" message back saying
it didn't work
I can't get "Live
Chat" to work
When I registered,
I never received my e-mail confirmation message
How
to sign up
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Signing up with the system allows you to take advantage of
special features, such as receiving all posts to the forum
via your e-mail box or receiving a daily digest of all posts
made that day.
(1) To sign up, first go to the home
page.
(2) Next, click the 
button at the very top of the page.
(3) Now, fill out the form, providing a username, password
and other information as shown.
(4) Now, click the "Submit" button at the bottom
of the page.
(5) If you entered an e-mail address, check the e-mail address
you just entered. You should receive a "verification"
e-mail from the system. Click the link provided to verify
your e-mail address.
You have successfully signed up. If you want to change your
preferences, first login, then go to the "My Home"
page. There are links on this page allowing you to configure
your custom options.
Please note that if you did not provide a password, one will
be provided for you in the "verification" e-mail
you receive. You may login using this password and then change
your password to whatever you wish.
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How
to login
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Once you're signed up with the system, you can login.
(1) First, go to the home
page.
(2) Next, click the 
button at the very top of the page.
(3) Now, fill out the form, providing your username and
password. Click the "Submit" button on the bottom
of the page. You should now be logged in.
If you checked "Automatically Log Me In", then
next time you come to the forum, just click the 
button and you will automatically be logged in.
If you have any problems, please feel free to contact
us anytime.
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How
to post to the forum using your e-mail box
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The NSP Exchange allows you to receive posts from the forum,
AND to post messages to the forum from the convenience of
your e-mail box. Here's how:
(1) Once you're registered, login and go to your "Home"
page by clicking the "My Home" link near the top
of the page (you may have to click "Browse" at the
top of the page before you'll see the "My Home"
link).
(2) Now, scroll to the bottom and click on the "Edit"
link which allows you to edit your e-mail subscriptions and
notifications.
(3) Scroll to the section entitled "Real-Time E-mail
Settings". Just follow the simple directions in this
section and you'll be able to interact with the forum right
from your e-mail box(es).
Once this is complete, you can post a message to the NSP
Exchange forum by sending an e-mail message to forum@nspexchange.com.
If you want to post to the "NSP Testimonies" forum,
send an e-mail message to nsptestimonies@nspexchange.com.
If you want to post to the "NSP Events" forum, send an e-mail message to nspevents@nspexchange.com.
If you want to post to the "Legislative Alerts" forum, send an e-mail message to legalerts@nspexchange.com.
If you want to post to the "NSP 4 Sale" forum, send an e-mail message to nsp4sale@nspexchange.com.
If you've configured the system to send you real-time e-mail,
then you'll start receiving it as soon as the next message
is posted to the forum.
If you have any problems, please feel free to contact
us anytime.
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How
to receive (or stop receiving) each post that is made by e-mail
How to receive (or stop receiving) a daily digest of all posts made
by e-mail
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If you want to receive (or stop receiving) e-mail from the
system, you just need to change your personal settings. Follow
these steps:
(1) First, login to the system. If you don't know how to
login, see the "How To" about logging in.
(2) Next, click the "My Home" link at the top of
the page. (you may have to click "Browse" at the
top of the page before you'll see the "My Home"
link)
(3) Now, in the "Main Configuration" section,
click the "Edit" link to edit your e-mail subscription
settings.
(4) Finally, select which e-mail services you want to subscribe
or unsubscribe to. The changes you make will take effect immediately.
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How
to chat live
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The system allows you to chat live with anyone else currently
on the system. Follow these steps:
(1) First, go to the home
page.
(2) Next, click the 
button at the very top of the page.
(3) Now, when you see the chat window appear, click in the
box where you enter your name. Enter your name or a "handle"
(pretend name) and then click the "Chat Now" button.
(4) The list of people already in the chat room will appear
on the right side of the box. If you want to send a message,
click in the long, horizontal box on the bottom, type your
message and press Enter on your keyboard. Your message will
appear on the main chat box and will be displayed to everyone
currently in the chat room.
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How
to edit or delete a post
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The system allows you to edit or delete posts you've made
for 24 hours after you post them.
To delete a post, first find it and view it. Then click the
"edit" link immediately above the post. Now click
the button entitled, "Delete this post".
You will be asked to confirm the action and then the post
will be deleted.
You will not be able to edit or delete posts made by other
users, or that you made more than 24 hours earlier.
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I
forgot my password
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No problem.
From the home page, click .
Now, scroll down to the section entitled "Did you forget
your password?". Enter your username -OR- e-mail address
and click the button.
A new password will be immediately e-mailed to you. Now,
you can login with your old username and the new password.
If you want to restore your previous password, just go to
your "Home" page by clicking "My Home"
on the menu. Go to the "Personal Preferences" page
and update your password on this page.
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I
forgot everything
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No problem.
If you forget your username, password, and e-mail address,
just sign up again. This will automatically create a new account
with the new username and password that you enter.
If you really want to try and maintain the same username
and password as before, you may want to try browsing through
posts on the forum. Perhaps you can find one that you've posted.
If you do, the post will have your username next to it. Now,
to figure out your password, just read the "I
forgot my password" section on this page.
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When
I try to post a message by e-mail, I get a "failure" message
back saying it didn't work
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In order to protect our system from spammers, we only allow
registered users to post messages to the system by e-mail.
Registered users also have to configure their settings to
allow a specified e-mail box to be able to post messages to
the forum.
If you're getting the error mentioned above, login, go to
your "My Home" page, go to the e-mail subscription/configuration
settings page. Scroll to the section entitled "Real-time
E-mail Settings" and make sure the e-mail address you're
trying to send e-mail from is on the list of addresses that
are allowed to "Post" to the system.
If you still can't get it to work, post your problem with
an explanation of what you've done to fix it in the interactive
"Help"
forum. We monitor this forum and will attempt to help.
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I
can't see any forums (general discussions) when I go to the "Main
Index"
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You really did it now! ...Just kidding :)
You may have accidentally told the system to display ONLY
your "favorite" forums.
To fix it, go to the home
page and click the "Browse" tab, then click
"Main Index" near the top of the page.
Now, scroll down until you see the "Extra Information"
section. Click the link called "Show all forums".
All the forums should now appear. If they don't, or if you
cannot find this link, please contact
us and we'll fix it for you. Be sure to send us your username.
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I
can't get "Live Chat" to work
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In a legal settlement between Microsoft and Sun Microsystems,
Microsoft will no longer include JAVA-a very popular programming
language and plug-in for Internet browsers-with newer Windows-based
operating systems (Windows XP).
The NSP Exchange Live Chat system is based on JAVA and requires
the JAVA plug-in.
You can retrieve the JAVA Virtual Machine plug-in directly
from Sun by clicking this link and following the on-screen
instructions:
Download
JAVA Plugin
After installation, you should have the ability to use the
Live Chat system on this website. If not, check that you have
enabled the JAVA Virtual Machine in Internet Explorer. Here's
how:
(1) Open Internet Explorer. Then, from the menu bar at the
top, click "Tools" and then "Internet Options".
(2) Now click the "Security" tab. Then click the
"Default Level" button. If this is not enabled,
just go on to the next step.
(3) Now click the "Advanced" tab. Scroll down the
list until you see a section labeled "Microsoft VM"
or something related to JAVA. Make sure the compiler is enabled
(has a check mark next to it). The text for this option may
vary but just look for the words "compiler" or "just-in-time"
or "virtual machine". Click "OK" to exit
the window.
(4) (IMPORTANT) Now, close all Internet Explorer windows,
wait a few seconds, and open Internet Explorer again. Visit
the NSP Exchange website and try using Live Chat again.
If you still can't get it to work, post your problem with
an explanation of what you've done to fix it in the interactive
"Help"
forum. We monitor this forum and will attempt to help.
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When
I registered, I never received my e-mail confirmation message
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It has come to our attention that some Internet service providers
are having problems with their e-mail servers and may be blocking
e-mail that we send you.
For example, we recently found that our customers at AOL
were not receiving any of our e-mail. We sent a message to
AOL about this issue and here is en excerpt from their reply:
"I sincerely apologize for the inconvenience this
has caused you, Russ. There is a possibility that AOL is
having some minor updates from its servers that is why they
are experiencing this kind of issue. I have forwarded your
report on that area to our System Administrators for investigation
and repair. Thank you for bringing this problem to our attention."
If you register with our system and do not receive an e-mail
confirmation message within an hour or two, please notify
us.
(Our system sends a confirmation e-mail message within seconds
of the moment you click the "Submit" button on the
registration form. Unfortunately, some large ISPs take an
hour or more to process incoming e-mail.)
If you don't receive this confirmation e-mail, we can still
manually register you with the system and bypass the e-mail
verification process, but until the e-mail problem is fixed,
you will not be able to participate in any of the real-time
e-mail functions of the system. You will have to visit the
website using your Internet browser to participate.
If this is the case, we urge you to contact your ISP and
let them know. But first, notify us and we will send you the
necessary information to help your ISP track down the problem
(namely, our IP addresses which are 67.99.117.80 and 67.99.117.81).
Please don't expect someone else to take care of reporting
this for you. You would be surprised at how few problems of
this sort are reported to ISPs and continue on for weeks,
months, and in some cases, even years simply because the ISP
is not aware that the problem exists. In most cases, these
problems can be fixed in 48 hours or less once reported.
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